000015652 - Xudad core dumps randomly but when it does  it is typically around 20 min or 50 min on the hour

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000015652
Applies ToRSA Certificate Manager 6.8
Solaris
RSA Certificate Manager server SSL keys are based on nCipher
A CMP Client requesting certificates through the CMP Server
IssueXudad core dumps randomly but when it does, it is typically around 20 min or 50 min on the hour
Xudad core dumps are in most cases followed by CMP Server core dumps
CauseCasue of core dumps is not known at this time, but appears to be related to RSA Certificate Manager server SSL keys being nCipher based
ResolutionThere is no fix available at this time for the above issue, as a root cause has not been determined.  Contact RSA Customer Support to find out the latest status on this issue.

Workaround:  Re-generating/re-issuing all server SSL keys and certificates based on software crypto provider (instead of nCipher) appears to resolve the core dump issue.
NotesIf the host machine is multi-processor based and Xudad trace logging is enabled (in xudad.conf), ensure that the xudad process is bound to a single processor soon after starting RSA Certificate Manager services, or otherwise disable Xudad trace logging.  See solution "How do you bind the RCM xudad process to a single CPU?" for more details.
Legacy Article IDa51378

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