000023586 - Access Manger Agent 4.7 for IIS 6.0 fails to load correctly and generates a General Protection Fault (error code 0005) in the Windows Event log.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000023586
Applies ToMicrosoft Internet Information Services 6.0  (IIS 6.0)
Microsoft Windows 2003 Server
RSA ClearTrust Agent 4.7 for Microsoft IIS
IssueAccess Manger Agent 4.7 for IIS 6.0 fails to load correctly and generates a General Protection Fault (error code 0005) in the Windows Event log.
If the cleartrust.agent.login_auth_expired_account parameter is commented out of the webagent.conf file the agent will fail during the loading of the configuration parameters.  This causes the IIS web server to restart 3 times and then log a failure message.   The webagent log file at debug log level is truncated at the point the agent is parsing this parameter in the configuration file.

The event log in the Windows system event log shows.


A process serving application pool 'default' suffered a fatal communication error with the World Wide Web Publishing Service. The process id was 'xxxx'. The data field contains the error number.

ResolutionThis issue has been resolved in later builds of the agent.  Contact RSA Customer Support and request hotfix 4.7.0.04 or later for the ClearTrust Agent 4.7 for IIS 6.0
Legacy Article IDa34567

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