000017904 - ACE/Server Radius reports no Accounting Information from the Shiva Lan Rover

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000017904
Applies ToRSA ACE/Server RADIUS
Shiva LANRover VPN
IssueSet up Radius accounting
No Radius Accounting Information is received
No Files or Directories exist under ace/data/radacct
No detail accounting file created on aceserver in ace/data/radacct
ResolutionFrom the Shiva Net Manager, select the Shiva Lan Rover in question.
In the configuration window, select accounting.
In the accounting window, insure that the correct IP address and udp port number is selected.
Note: This should be 1646 ( not 1645 as is the default)
Insure that the Secret is the same as specified in the ace/server for that client

Note: After setting up or changing information in the Accounting window for the Shiva Lan Rover, the Lan Rover must be rebooted, not just restarted. If you do not reboot, no accounting packets will be sent from the Lan Rover.
Legacy Article ID1.0.204843.2234109