000011540 - Unable to see quick links  solution tabs  or navigation menu after signing in with SSO

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000011540
IssueAfter running an LDAP synch and setting up SSO, users are able to successfully sign in but they are unable to see the quick links, solution tabs, or navigation menu.
ResolutionThe users that are brought in initially are assigned the general user role. This role was restricted in their environment, so nothing could render in the environment upon signing in. After assigning users permissions to access solutions, they were able to see the missing components.
Legacy Article IDa61836