000011536 - How to contact support for the RSA enVision NAS 3500/ 7000  DAS2000 storage device

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000011536
Applies ToenVision 3.5.x, 3.7.x
IssueYou have a problem with the RSA enVision storage device, you wish to know how to contact support
8You have a problem with the RSA enVision storage device, you wish to know how to contact support
Resolution

Support for the enVision storage, NAS 3500, 7000 and DAS 2000 is done through the EMC support center. Please kindly quote your storage device serial number and contact the local EMC support. For US, the number is +1 800 782 4362. When asked to transfer to an extension, enter 70422

When asked for the products you are working on, advise the following EMC products:

RSA NAS 3500 / 7000 - EMC Celerra

RSA DAS 2000 - EMC Clariion

Legacy Article IDa44821

Attachments

    Outcomes