000011573 - Error: License is invalid & IP address shown as 255.255.255.255 in performance tab

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000011573
Applies ToenVision 3.7.x, 4.0.x
IssueTo resolve issue when you see license is invalid in the GUI, as well as an incorrect IP address of 255.255.255.255 in performance tab
Error: License is invalid & IP address shown as 255.255.255.255 in performance tab.
Other symptoms observed with an incorrectly named "LAN" network interface include:

1.  No Alerts showing in Alert History or Real-time Detail under the Alerts tab of the enVision GUI.
Evidence that Alerts are been generated was found by using in the enVision GUI, Analysis -> Query -> Create new Query, Select table to query: Alerts.  This showed alerts with an originating address of 255.255.255.255.

2.  EventExplorer is unable to open the attachment of system generated Incidents.
Evidence found in the A-Srv appserver.db database, query the attachment table for a problem Incident ID and it shows a Trace entry with a file_url field referencing https://255.255.255.255:8443 /localservice/EventLogServlet/...
Also when running the NIC Alerter service in debug mode found in pi_alerter.log it has references to OutputParms EventLogServletURL = https://255.255.255.255:8443/localservice/EventLogServlet
CauseThis is a problem related to incorrect name of the LAN network interface.  enVision needs to look at the network interface as part of the requirement to verify license.  enVision will need to look at the MAC address of the network interface be called LAN in order to verify the license file.
Resolution

1. Stop enVision services

2. Rename the network interface "Internal Network" to "LAN".

3. Start enVision services

Legacy Article IDa48919

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