000011570 - Unable to delete users in the Access Manager Entitlements Manger.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000011570
Applies ToAccess Manager (AXM) Entitlements Server 6.x
IssueUnable to delete users in the Access Manager Entitlements Manger. 
Error in eserver standard output when attempting to delete a user:
"The server was unable to process this request. Error: Transport error (RC_TRANSPORT_ERROR): [11 - null] during LDAP search. "

SunOne LDAP log shows the following error:
RESULT err=11 tag=101 nentries=0 etime=0
CauseThis error occurs when a internal search required to gather information on the user fails because a search limit has been exceeded.
ResolutionIncrease the value of nsslapd-lookthroughlimit  for the user account used to Access Manager to bind to the datastore.
Legacy Article IDa58986

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