000011591 - AM7.1sp2 Install Failure on Windows 2003: ERROR - Main Thread - config.ConfigEngine - Bootstrap License Failure

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000011591
Applies ToAuthentication Manager 7.1 SP2
2003 Server SP2
IssueAM7.1sp2 Install Failure on Windows 2003:  ERROR - Main Thread - config.ConfigEngine - Bootstrap License Failure
23 Jan 13:32:59.964 ERROR - Main Thread - config.ConfigEngine - Bootstrap License Failure:
java.io.FileNotFoundException: C:\DOCUME~1\MYUSER~1\Desktop\RSA7~1.1SP\Licenses\713518~1 (The system cannot find the file specified)
        at java.io.FileInputStream.open(Native Method)
        at java.io.FileInputStream.<init>(FileInputStream.java:106)
        at java.io.FileReader.<init>(FileReader.java:55)
        at com.rsa.license.tools.InstallBootstrapLicense.installLicense(InstallBootstrapLicense.java:232)
        at com.rsa.installfwrk.config.command.InstallKeysAndLicenseCmd.bootstrapLicense(InstallKeysAndLicenseCmd.java:162)
        at com.rsa.installfwrk.config.command.InstallKeysAndLicenseCmd.execute(InstallKeysAndLicenseCmd.java:70)
        at com.rsa.installfwrk.config.ConfigEngine.execute(ConfigEngine.java:185)
        at com.rsa.installfwrk.config.ConfigUtil.runConfig(ConfigUtil.java:53)
        at com.rsa.installfwrk.config.ConfigUtil.main(ConfigUtil.java:35)
23 Jan 13:32:59.964 ERROR - Main Thread - config.ConfigUtil - Failed configuration command execution
com.rsa.installfwrk.config.exception.ConfigurationException: Failed configuration command execution
CauseThe path to the license file, which if you notice, has been aliased, is too long or otherwise unusable for the installation program to use.  Notice the error: (The system cannot find the file specified).  The alias may be too long, the path may be a network drive, or the security on the folder (directory) is too tight.
Resolution

Uninstall the software, then insure you remove all files and directories (folders) from <drive>\:<install path>/RSASecurity.

Store the license in an unaliased directory that has open permissions, for example c:\AMLicense.

Rerun the installer.

 

Legacy Article IDa49684

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