|Applies To||Authentication Manager 7.1|
Error logs are clean. There is no indication of any failure.
|Issue||Install of Authentication Manager 7.1 primary fails at 91% on HP Proliant|
Install never fails, just hangs at 91%
|Cause||This is still being investigated and is assumed to be related to the HP OS install media / configuration. It appears to be an install permissions issue.|
As a workaround try Installing the software through Start->Control Panel->Add/Remove Programs->Install Software->Install via
CD/DVD->Select the setup.exe from the DVD. If this does not work please call RSA Customer support on one of the toll free numbers listed at http://www.rsa.com/node.aspx?id=1356.
RSA Customer Support has had reports back from Hewlett Packard customers that this issue is also resolved by first running HP SmartStart and updating all HP driver/software on the servers before installing RSA Authentication Manager.
|Legacy Article ID||a42197|