000011625 - NFS Batch Job completed but shows exception error in Security Console

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000011625
Applies ToRSA Authentication Manager 7.1 SP4
SecurID Appliance 3.0.4
IssueNFS Batch Job completed but shows exception error in Security Console
Error in System activity monitor in Security Console: 
com.rsa.authmgr.internal.admin.backupmgt.BackupException: Hidden file on NFS server clean up failed. Reason = Error deleting NFS backup hidden files, return code was 1, 
at com.rsa.authmgr.internal.admin.backupmgt.impl.tasks.c.a(c.java:57), 
at com.rsa.authmgr.internal.admin.backupmgt.impl.c.a(c.java:45), 
at com.rsa.authmgr.internal.admin.backupmgt.impl.a.a(a.java:54), 
at com.rsa.authmgr.internal.admin.backupmgt.ScheduleDbBackupJobRunner.startBatchJob(ScheduleDbBackupJobRunner.java:135), 
at com.rsa.ims.batchjob.impl.BatchJobTXEngine$4.run(BatchJobTXEngine.java:469), 
at com.rsa.ims.batchjob.impl.BatchJobTXEngine$4.run(BatchJobTXEngine.java:455), 
at com.rsa.ims.security.spi.SimpleSecurityContextImpl.doAs(SimpleSecurityContextImpl.java:114), 
at com.rsa.security.SecurityContext.doAs(SecurityContext.java:429), 
at com.rsa.ims.batchjob.impl.BatchJobTXEngine.runBatchJob(BatchJobTXEngine.java:454), 
at com.rsa.ims.batchjob.impl.BatchJobTXEngine.execute(BatchJobTXEngine.java:357), 
at com.rsa.ims.batchjob.impl.JobRunner.run(SimpleBatchJobLauncher.java:99), 
at org.springframework.scheduling.commonj.DelegatingWork.run(DelegatingWork.java:62), 
at weblogic.work.j2ee.J2EEWorkManager$WorkWithListener.run(J2EEWorkManager.java:169), 
at weblogic.work.ExecuteThread.run(ExecuteThread.java:172)
Manual backup works fine but scheduled backup gives above errors
ResolutionThis issue has been reported in defect AM-24889 and resolved in patch 28. Download patch 28 for SecurID Appliance 3.0.4 from http://knowledge.rsasecurity.com
Legacy Article IDa62358

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