000011624 - Patch installation ends with the message 'The automated sql scripts failed to complete successfully. Exit code: 49'

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000011624
Applies ToAuthentication Manager 7.1 SP4
Patch 3 installation fails with exit code 49
Patch 6 installation fails with exit code 49
Patch 7 installation reports exit code: 12 on Primary
Patch 7 installation reports exit code: 11 on Replica
2003 Server SP2
IssuePatch installation ends with the message "The automated sql scripts failed to complete successfully. Exit code: 49"
Error when installing patch 3 - Exit code: 11 on Replica
Patch installation ends with the message, "The InstallShield Wizard has successfully installed RSA Patch Installer. Choose Finish to exit the wizard. The automated sql scripts failed to complete successfully. Exit code: 49"
The error codes are different because one is in a replicated environment (exit code 11 and 12) and the other is a standalone (exit code 49).
CauseThis error is caused by a race condition. In a replicated environment, the installation of patch gives an error because Oracle was still busy catching up with the Primary (after the Primary installation) and it took a longer time to stop.
ResolutionThis has been reported as defect in AM-22501. This has been resolved in patch 8 for 7.1 SP4 server which is scheduled for release in October 2011. These errors will considered as critical moving forward in patch 8 and later. Patch installation will roll back if these errors occur in future patch installation.
Legacy Article IDa56119

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