000011584 - SecurID APP 3.0X: the ethX settings are grayed out in the Operations Console for SSH settings

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000011584
Applies ToRSA SecurID Appliance 3.x
IssueSecurID APP 3.0X: the ethX settings are grayed out in the Operations Console for SSH settings
NIC settings are grayed out under SSH on Operations Console.
CauseThis can occur when the search directive has been incorrectly configured/modified in the dns client configuration file, /etc/resolv.conf
Resolution

When manually changing the search directive in the /etc/resolv.conf to add a second search domain, format as following, separating each domain with a comma, and placing all on the same line.

search mydomain.com,myotherdomain.com,mythirddomain.com

Notes

While the /etc/resolv.conf file may contain multiple search directives, each must be on single line, and separated by commas. 

An incorrect example that can cause this error:

search mydomain.com
search myotherdomain.com


A search directive line in /etc/resolv.conf cannot exceed 256 characters, and not contain more than 6 domains per RFC 2373
Legacy Article IDa53070

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