|Applies To||Major problems with operating system|
|Issue||Disaster recovery - re-imaging a RC|
You have major problems with the operating system, and you need to re-image the appliance and re-install RC
If your operating systems runs fine, but only need to restore the database, please see
A36616 - restoring a database backup
A46818 - Using a Dsrv to recover a database
If you need to re-image a D-Srv, please see:A36716 - Reimaging to recover a master / slave D-Srv
|Cause||enVision 3.7.x, 4.0.x|
i. Where site name is the sitename of the RC
Since the remote collector is a domain controller, you must change the user password in Active Directory
5. Since the RC is Domain Controller, you need to specify the FQDN under the Domain window.
6. Start and Stop the WIN_SSHD service post making the new cache password
Log onto the Remote Collector. Ensure the NIC_Forwader service is not running by using the task manager to see if pi_ls_forwarder.exe is running.
If not, start -> Run -> CMD.
Run ?pi_ls_fowarder.exe ?v? to test transfer. This will verify the NIC_SSHD password has been reset properly.
Log onto the GUI of the Asrv and browse to System Configuration - > Services - > Device Services - > Windows Service
Click on Manage Windows Domain
Click the domain and change the NIC_System Passwords
The NIC_System should be the account it collects from Always (Not Master)
|Legacy Article ID||a48920|