Article Content
Article Number | 000020384 |
Applies To | RSA ACE/Server ACEBulkAdmin Admin Tookit |
Issue | ACEBulkAdmin LUIF action does not match user report from admin screen Admin Toolkit Sd_List* function not returning all expected users. |
Cause | ACEBulkAdmin/Admin Toolkit API checks to see if there are blank logins; if so, it stops processing |
Resolution | Backup the ACE/Server's ace/data directory and then run the TCL script below. This does 3 things: puts "Checking for blank user records..." set rslt 0 while {1} { if {[catch {Sd_ListUserInfo -} rslt]} { puts "No blank user records exist" break } else { Sd_DeleteUser - puts "blank user record deleted" } } Sd_ApiEnd |
Workaround | Remove any record that has a blank login |
Legacy Article ID | a16338 |