000020384 - ACEBulkAdmin LUIF action does not match user report from admin screen

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000020384
Applies ToRSA ACE/Server
ACEBulkAdmin
Admin Tookit
IssueACEBulkAdmin LUIF action does not match user report from admin screen
Admin Toolkit Sd_List* function not returning all expected users.
CauseACEBulkAdmin/Admin Toolkit API checks to see if there are blank logins; if so, it stops processing
Resolution

Backup the ACE/Server's ace/data directory and then run the TCL script below. This does 3 things:

1. Checks to see if any user records exist with blank default logins
2. If blank default login found delete the user record
3. Exit if no blank default logins can be found.


puts [Sd_ApiInit "" "" 1]

puts "Checking for blank user records..."

set rslt 0

while {1} {

   if {[catch {Sd_ListUserInfo -} rslt]} {

   puts "No blank user records exist"

   break

   } else {

   Sd_DeleteUser -

   puts "blank user record deleted"

   }

}

Sd_ApiEnd

WorkaroundRemove any record that has a blank login
Legacy Article IDa16338

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