000023707 - 'The sdtid file is bound to another device'

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000023707
Applies To

 Blackberry


admin.pdf for Blackberry, page 7 under 'Binding an XML token to a specific device' shows the blackberry serial number should be entered under

'data' but above in the same document, it states the PIN must be know.


Edit Extension Data under 'Issue RSA SecurID Software Token appears to not work.
Issue Software Token
Bind Software Token to a specific Blackberry
Issue'The sdtid file is bound to another device'
Resolution

Instead of the serial number as the document states, the PIN must be entered in the Extension Data in order to bind

the software token to the Blackberry device.

To obtain the device PIN:

 

On BlackBerry device Go to Options ------- > Status ------- > PIN -------- > PIN contains numbers and letters

 

Legacy Article IDa34940

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