000023643 - 'No additional software found....' installing Blackberry Software Token

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000023643
IssueInstalling BlackBerry Software Token Application through Desktop Manager software
"No additional software found..."  When trying to install Software Token Application on BlackBerry Running OS Version 4.2
ResolutionEnsure Desktop Manager has been upgraded to match versions.
Legacy Article IDa34765