000018612 - ACE/Server installation aborts with message 'error - The sdserv [log] database is currently busy - exiting.'

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000018612
Applies ToRSA ACE/Server
UNIX (AIX, HP-UX, Solaris)
Microsoft Windows NT 4.0
Microsoft Windows 2000
IssueError: "error - The sdserv [log] database is currently busy - exiting."
ResolutionIf the installation program aborts with the above error message, an ACE/Server database broker is currently running or was not shut down properly.
To proceeded with the installation, make sure that no ACE/Server programs are running.

Procedure for UNIX:
From the directory that contains the ACE/Server program files, type:

aceserver stop
rptconnect stop
sdconnect stop

This command stops the server and database brokers so that there are no connections to the database.

Procedure for Windows NT/2000:

Select Start->Settings->Control Panel
Doubleclick ACE/Server
Select Stop
Select OK for ACE/Server stopped message
Select OK for ACE/Broker stopped message
Legacy Article IDa2228