000016323 - 'Unhandled error' or blank screen when attempting to view Visualize collections in RSA NetWitness Informer

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000016323
Applies ToRSA NetWitness NextGen
RSA NetWitness Informer
RSA NetWitness Informer 2.0.5.2 and above
Issue"Unhandled error" or blank screen when attempting to view Visualize collections in RSA NetWitness Informer.

The following error message is displayed in Informer when attempting to view Visualize collections:  Unhandled Error in Silverlight Application Code: 2104 Category: InitializeError Message: 2104 An error has occurred.


When attempting to view Visualize collections on Windows 2008-based Infomer servers, you see an error similar to this or on Windows 2003-based servers you instead see a blank screen.

Message: Unhandled Error in Silverlight Application 
Code: 2104
Category: InitializeError
Message: 2104 An error has occurred.

Line: 67
Char: 17
Code: 0
URI:
http://INFORMER/NwReporterWeb/Visualize.aspx?date=09-11-2011&uuid=43bf97e2-cd27-4223-a988-61058c0e13c7


Visualize displays a blank screen in RSA NetWitness Informer.

CauseMIME types are not correctly configured for the .xap extension in IIS.
Resolution

Create or change a MIME type definition in IIS for the .xap file extension, setting it to 'application/x-silverlight-app'.  Please see screenshots below for reference specific to both Windows 2008 or Windows 2003.

Legacy Article IDa58752

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