|Applies To||RSA NetWitness NextGen|
RSA NetWitness Informer
RSA NetWitness Informer 184.108.40.206 and above
|Issue||"Unhandled error" or blank screen when attempting to view Visualize collections in RSA NetWitness Informer.|
The following error message is displayed in Informer when attempting to view Visualize collections: Unhandled Error in Silverlight Application Code: 2104 Category: InitializeError Message: 2104 An error has occurred.
When attempting to view Visualize collections on Windows 2008-based Infomer servers, you see an error similar to this or on Windows 2003-based servers you instead see a blank screen.
Visualize displays a blank screen in RSA NetWitness Informer.
|Cause||MIME types are not correctly configured for the .xap extension in IIS.|
Create or change a MIME type definition in IIS for the .xap file extension, setting it to 'application/x-silverlight-app'. Please see screenshots below for reference specific to both Windows 2008 or Windows 2003.
|Legacy Article ID||a58752|