000014581 - Access Manager SNMP dispatcherActiveAuthServersEntry does not show all aservers

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000014581
Applies ToRSA Access Manager 6.0.2
RSA Access Manager 6.0.4
Access Manager Iserver
2003 Server SP1
IssueAccess Manager SNMP dispatcherActiveAuthServersEntry does not show all aservers
SNMP OID . (dispatcherActiveAuthServersEntry)  shows only a single aserver in the dispatcher list even though there are two aservers installed on the same machine.
CauseThe SNMP statistics for multiple aservers may not register correctly if multiple aservers on a multi homed machine are using different network adapters but are configured to listen on the same aserver listen port.   This problem is due to the fact that the iserver does not correctly identify the DNS name associated with each network adapter.

This problem has been resolved in hotfix for RSA Access Manager 6.0.4.  Contact RSA Customer Support and request this hotfix, or the latest hotfix for your platform.   Note that if the Access Manager server version is not 6.0.4 or later, the 6.0.4 patch must be applied first before applying this hotfix.  

This fix requires that you have correctly set the cleartrust.aserver.export_address= parameter in each of you aserver.conf files with unique values.

An alternate work around for this issue is to ensure that aservers on the same physical machine listen on separate aservers ports.
NotesSee related solution SNMP data is missing for second aserver on a multihomed machine.
Legacy Article IDa43884