000012099 - You see Cisual C++ runtime error related to pi_ls_packager.exe

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000012099
Applies ToenVision 3.5.x, 3.7.x
IssueFixing Visual C++ / Dr. Watson error related to pi_ls_packager.exe
You see visual C++ runtime error related to pi_ls_packager.exe. You see from Dr. Watson logs there are application exceptions error in related to this
CauseThis can be due to an excessive memory usage of packager, and can be resolve by reducing the number of threads used by packager process
ResolutionSee article a45176, "Packager is using excessive memory or you wish to reduce number of packager threads" in an attempt to resolve this problem.
NotesThis issue has being seen previously and reducing the number of threads has shown to stabilize the situation.
Legacy Article IDa45203

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