000012450 - 8071C G1 Re-Image Issue

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000012450
Issue8071C G1 Re-Image Issue
I am attempting to re-image a 60-series appliance with the 8071C G1 image. I've downloaded the image several times and confirmed that it has been burnt out properly to a DVD -R. However, I keep getting the following error message when I boot:

     "Cannot eject cartridge from drive Z please enter a re-image DVD"
    
What is the problem?
ResolutionThe newest revision of the 60-Series appliances (SYS-G-RSA400-xxxx) changed hardware from PATA DVD drives to SATA DVD drives. G1 images prior to 8091J do not have the correct drivers included to support the newer DVD drives. To correct this problem, you will need to re-image the appliance with G1 image 8091J or higher.

If you do not have the latest G1 image, you can download it from our FTP site:

     ftp://ftp.network-intelligence.com

Login
credentials:

    User Name: user
    Password: In1stPlace!

For a 50-series appliance, the image you want to download is:

    /enVision Images/50 Series Appliances/Windows 2000 (40xx)4031A.iso

For a 60-series appliance, the image you want to download is:

    techsupport/Repository/enVision Images/60 Series Appliances/Windows 2003Ent (80xx)/G1/8091J.iso
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