000012531 - A user was prompted with a collection when it was not expected.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000012531
Applies ToA FI is configured with 2 Authentication Methods, such as SECRET and PHONE
A user Failed  one Authentication Method and was blocked but Passed the other Authentication Method
The Recollection Time Period had not expired for this User
Customer Support had not Reset the User
IssueA user was prompted with a collection that was unexpected
CauseThe Product is designed to do a data RECOLLECTION for the failed Authentication Method in order to gie the user the opportunity to update his or her credentials.
Legacy Article IDa60073

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