000016064 - Access Denied error without an opportunity to provide login credentials when accessing Key Manager console

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000016064
Applies ToRSA Key Manager Appliance 1.0.1
RSA Key Manager Server 2.1.2.1
RSA Access Manager 6.0
IssueAccess Denied error without an opportunity to provide login credentials when accessing Key Manager console
An attempt to access RSA Key Manager console at https:<hostname>/KMS results in the following error page with no opportunity to provide login (the browser address bar shows https://<hostname>/cleartrust/ct_access_denied_en.html):

RSA ClearTrust
Access Denied
You are not authorized to access this resource.
Contact your administrator if you believe you should have access to this resource.
CauseRSA Access Manager Servers are not running.  If Access Manager Authorization Server is not running, the Access Manager Agent installed on the web server (Apache in case of RKM Appliance) denies access to all HTTP/HTTPS requests.
ResolutionStart RSA Access Manager Servers, and then attempt to access the Key Manager console again.
Legacy Article IDa41070

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