|Applies To||RSA Key Manager Appliance 1.0.1|
RSA Key Manager Server 18.104.22.168
RSA Access Manager 6.0
|Issue||Access Denied error without an opportunity to provide login credentials when accessing Key Manager console|
An attempt to access RSA Key Manager console at https:<hostname>/KMS results in the following error page with no opportunity to provide login (the browser address bar shows https://<hostname>/cleartrust/ct_access_denied_en.html):
You are not authorized to access this resource.
Contact your administrator if you believe you should have access to this resource.
|Cause||RSA Access Manager Servers are not running. If Access Manager Authorization Server is not running, the Access Manager Agent installed on the web server (Apache in case of RKM Appliance) denies access to all HTTP/HTTPS requests.|
|Resolution||Start RSA Access Manager Servers, and then attempt to access the Key Manager console again.|
|Legacy Article ID||a41070|