000016801 - AAOP 6021 SP2 + RSA AA Adapter for Citrix XenApp v1.0 running on web sphere..

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000016801
Applies To

During the analyze call the adaptive auth could see this stacktrace.

2011-03-15 17:55:14,421 DEBUG [com.rsa.adapters.aa.services.OnPremAAServices] - <invoking SOAP analyze>

2011-03-15 17:55:14,687 WARN [com.rsa.adapters.aa.webapp.actions.LoginAction] - <There has been a problem with the communication with AA during analyze>

com.rsa.adapters.aa.services.exceptions.AAServicesCommunicationException: org.apache.axis2.AxisFault: javax.xml.stream.XMLStreamException: An invalid XML character (Unicode: 0x45) was found in the prolog of the document.

at com.rsa.adapters.aa.services.OnPremAAServices.analyze(OnPremAAServices.java:176)

at com.rsa.adapters.aa.webapp.actions.LoginAction.execute(LoginAction.java:62)

at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:431)

at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:236)

at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196)

at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:432)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:738)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:831)

Resolution

This is typical classloader issue on AdaptiveAuthentication

A)

1) From the Web Sphere Console go to Enterprise Applications and double click on AdaptiveAuthentication Click on ?Manage Modules?

2) Ensure to pick the classes loaded with application class loader first.

3) click on apply and save.

B)

4) Click on ?Class Loading and update detection?

1)      Ensure to choose class loader order->?Classes loaded with application class loader first?

2)      Polling interval for updated files should be 3

3)      Reload classes when applications are updated.

4)      Click on apply and save the changes and stop and start your App Server.

The step A is missing from installation guide but this is third party tool

Legacy Article IDa54560

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