000012836 - Workflow assignee does not update when changed in the Application Builder

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000012836
Applies ToRSA Archer
Version 5.3 and newer
IssueUpdate a workflow stage to be assigned to a different user or group
After updating the workflow assignee for a workflow stage - currently existing records do not reflect the update.
ResolutionThere is no automatic process on the back end of Archer to do this. Either someone already assigned to the stage or a sysadmin strength account must log into each record manually to reassign them to the correct group/user. This can be done by clicking on the Reassign button.
Legacy Article IDa64237