000024018 - Ace agent debug trace log: [2728] 11:03:07.358 File:GenericAuthPrompter.cpp Line:160 # ERROR: error invoking dialog: 20

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000024018
Applies ToRSA Authentication Agent 6.1
Microsoft Active Directory 2000
Microsoft Active Directory 2003
Microsoft Windows XP
IssueAce agent debug trace log: [2728] 11:03:07.358 File:GenericAuthPrompter.cpp Line:160 # ERROR: error invoking dialog: 20
ERROR: error invoking dialog: 20
Unable to run test authentication RSA Authentication Agent 6.1
No error messages logged.
Hour glass icon appears until the attempt times out.

Direct test auth prompter return wasn't OK or Cancel, but was: 20

CauseUIService.exe does not appear to be running in the task manager.
Resolution

To correct this issue verify that there is not a group policy blocking the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Also confirm that UIService.exe is listed as part of the windows startup services.

NotesSee How to enable RSA ACE/Agent for Windowstracing for debugging purposes to enable agent debug tracing.

A common location for uiservices.exe is

c:\program files\common files\rsa shared\backend ui

start the service, and see fi teh etst button is working. If it does, this implies system hardening has been done

Legacy Article IDa37020

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