000012080 - A values list image shows up as a red cross when we click on the pin on a bing map - RSA Archer

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000012080
Applies ToRSA Archer 5.x
IssueA values list image shows up as a red cross when we click on the pin on a bing map.
Resolution

Scenario:
The customer has an iView for bing maps. When they click on any of the pins the popup shows the icon of the values list value.

Instead of the image ?ball_green.gif? or any other image associated with the values list the customer is seeing a red X. It is because, RSA Archer is looking for the image in the company_files folder of the wwwroot instead of the company_files folder in the Archer virtual directory.

Workaround: Create a copy of the company_files folder and place it under the wwwroot directory.

Note: This workaround will not work if the customer has enabled a HTTP redirect on the default website in IIS to the Rsaarcher virtual directory.

Legacy Article IDa65811

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