000024016 - 'New PIN mode and Next Token Mode fails on Cisco VPN Concentrator after upgrading the Cisco VPN client to 5.0

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000024016
Applies ToCisco VPN 3000 Concentrator
Multiple RSA ACE/Servers
RSA Authentication Manager 6.x
IssueCisco VPN 3000 is not authenticating in New PIN Mode
Error: "New PIN deferred" in RSA logs
CauseNew Cisco VPN client 5.0 that supports Windows Vista appears not to be able support challenge response required by the VPN Concentrator
ResolutionTo correct this issue, CISCO recommends upgrading to VPN Client . 5.0.05 or higher.
Legacy Article IDa36469