000016722 - 'File not found on server' when checking the statistics in RSA RADIUS 6.1

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000016722
Applies ToRSA RADIUS 6.1.2 or later
Windows 2003
Appliance 2.0
IssueCheck the statistics in RSA RADIUS 6.1
When click the statistics panel in RSA RADIUS 6.1 management GUI, an error message prompted, 'File not found on server'.
No error messages in RADIUS log file even with debug enabled.
Authentication of RSA RADIUS is still working.
CauseThe init_id in sbr_id.xml doesn't meet the name in RSA RADIUS GUI - Replication panel.
ResolutionWhenever you create/modify a RADIUS instance (or the original primary instance) in the RADIUS GUI - Replication panel, a record will be added to sbr_id.xml with the exact same name. The case of letter must be same as well.
If the name in replication panel is myprimary.domain.com and the then init_id in sbr_id.xml is Myprimary.domain.com, the statistics won't work.
Check the sbr_id.xml and make sure the case of letter are the same.
Notessbr_id.xml located at AM_HOME\radius\service (for windows) or AM_HOME\radius (for Linux/Solaris)
Restart RSA RADIUS service after you've modified the sbr_id.xml.
Replication of RADIUS may also be affected.
Legacy Article IDa60558