000016955 - Access Manager Agent will not start - 403 error

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000016955
Applies ToRSA Access Manager 5.0 Agent
correct the virtual block using proper ip_address
IssueAccess Manager Agent will not start - 403 error
The IIS web server shows the following error page:
HTTP Error 403.0 - Forbidden
You do not have permission to view this directory or page.
Cause

The RSA agent will not load if there is a configuration error.  In this instance it was a misconfigured virtual block.

Run DebugView and view the standard output from the agent. This will show the configuration lines that are incorrect.

[2032] 2013-07-02 09:23:34 -0400 - [1636] - <Critical> - Invalid Virtual host attributes: ip_address = fim.internal.com, name = internal, port = 222.In case of Soft Startup Mode even if the Web Server is started, you should not send request to this combination.
[2032] 2013-07-02 09:23:34 -0400 - [1636] - <Critical> - Invalid Virtual host attributes: ip_address = external.pslab.com, name = external, port = 444.In case of Soft Startup Mode even if the Web Server is started, you should not send request to this combination.

NotesThe expected behavior of the agent is to throw a 403 error if the configuration file is incorrect.  Use the utility dbgview.exe to see the standard output from the agent to determine the cause of the configuration problem, see solution a57036
Legacy Article IDa61866

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