000016238 - ActivCac stops working once RSA RAC 3.5.x is installed

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000016238
Applies ToRSA Authentication Client (RAC)
RSA Authentication Client (RAC) 3.5.x
RSA Authenticator Utility (RAU)
RSA SecurID SID800 Authenticator
Microsoft Windows 2003 Server SP2
Microsoft Windows XP Professional

Activclient CAC 6.1 x86


Dell E6400
Common Access Card (CAC) - "Smart" ID card for active-duty military personnel, Selected Reserve, DoD civilian employees, and eligible contractor personnel.
IssueActivCac stops working once RSA RAC 3.5.x is installed
Resolution

If you remove the ActivClient, install the RAU, set everything up with the pins and certificates and then remove the RAU and then install the middleware and then the ActivClient afterwards, it works.

Legacy Article IDa54366

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