000018781 - While installing SecurID Smart Card software with drivers for the GEM PC410 smart card reader an error message is displayed '(10504) The operation has failed!'

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000018781
Applies ToRSA SecurID Software Token 2.5
RSA SecurID Smart Card
Microsoft Windows 2000 SP1
IssueWhile installing SecurID Smart Card software with drivers for the GEM PC410 smart card reader an error message is displayed '(10504) The operation has failed!'
CauseWindows 2000 already has the drivers for the GEM PC410 smart card reader installed and the error appears when you try to overwrite a particular file related to the drivers.
ResolutionInstall the SecurID Smart Card installation software selecting "RSA SecurID Smart Card software without drivers" under the Select Components window.
Legacy Article IDa3492

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