000018837 - ACE/Server startup fails with 'ACE/Server already started' or 'ACE/Server already running'

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000018837
Applies ToUNIX (AIX, HP-UX, Solaris)
RSA ACE/Server
IssueSystem Message "ACE/Server already started"
System Message "ACE/Server already running"
CauseUnclean shutdown of ACE/Server related processes orphans various lock files.
ResolutionPerform the following steps to correct the problem:

1. Manually delete the following files:


These are found in:

ACE/Server v1.x               /var/ace
ACE/Server v2.1.1            $VAR_ACE
ACE/Server v2.x & v3.x     $VAR_ACE (ace/data)

2. Run the following commands

aceserver stop
sdconnect shutdown
sdconnect clean
ps -aef | grep ace, and kill any processes which are running.

3. Delete any .lk .pgrp and .pid files in the ace/data directory.

4. Restart the ACE/Server brokers and server.
WorkaroundSystem crashed or was rebooted without shutting down the ACE/Server software correctly.
Legacy Article ID1.0.401430.2188254