000014511 - With RRM administration console  not seeing the approve button on the screen.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000014511
Applies ToRSA Registration Manager 6.8 build 520
RSA Certificate Manager 6.8 Build 520
Red Hat Enterprise Linux Server release 5.2
Microsoft Internet Explorer 8.0
Microsoft Internet Explorer 9.0
Microsoft Internet Explorer (IE)
IssueWith RRM administration console, not seeing the approve button on the screen.
When going into the Registration Manager, I select an active certificate request. When the pop screen appears, I fill in the required fields, I am not seeing the approve button in the screen. This is with IE9, using Chrome, I see a Close button, but that is it.
Resolution

RCM 6.8 only support ups to IE 8 for Administration.

RCM/RRM 6.9 release, supports IE 9

Your options are:
 - Downgrade your browser from IE 9 to IE 8
- use a system with IE 8
- install Firefox 3.6.13

You could also upgrade to RCM/RRM 6.9

NotesCERTMGR-3892
Legacy Article IDa58003

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