000017102 - 'Error in RADIUS log: SecurID authentication method disabled because 'sdconf.rec' file not present'

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000017102
Applies ToWindows 2003 or Windows 2008
Authentication Manager 7.1 SP4
Issueget radius or radius configuration working
"Error in RADIUS log: SecurID authentication method disabled because 'sdconf.rec' file not present"
Causethe sdconf.rec file is not in the directory (RSAHome)/radius/service  where (RSAHome)is wherever AM7.1 is installed on a particular system  (by default this is c:\program files\rsa security\rsa authentication manager\ )
ResolutionPrerequisites:
If any systems are running on Win2003, the Authentication Manager must be at least version AM 7.1 SP4
If any systems are running on Win2008, the Authentication Manager version must be at least AM 7.1 SP4 Patch 18
You must be logged onto the Windows desktop of the host system with the same Windows account that was used during installation of AM7.1
1. If there are any Replicas, verify AM7.1 Replication is complete. Log onto the Primary's Operations Console, Deployment Configuration > Instances > Status
Verify  Replication is complete. Repair as needed.  Log off of the Operations Console.

2. Log onto the Security Console of the Primary. Select:
Access > Authentication Agents > Authentication Manager Contact List > Automatic Rebalance  
Click the Rebalance button. Verify the information is correct.  

3. Select:
Access > Authentication Agents > Generate Configuration file
Click Generate Config File, download the zipfile.  
Extract sdconf.rec from the zipfile.

4. put the extracted sdconf.rec file into
c:\windows\system32
and 
(RSAHome)\radius\service         of the affected server.
  If using a 64-bit OS (such as Win2008) also put a copy into
c:\windows\syswow64  

5. Open Windows Services. Restart these 3 services on the affected server:
RSA RADIUS Server 7.1
RSA RADIUS Server Operations Console
RSA Authentication Manager Operations Console
 
6. If the affected server is a Replica, then also restart these two services on the Primary server:
RSA RADIUS Server Operations Console
RSA Authentication Manager Operations Console

 
7. If the problem was an authentication problem, test authentication again .
If the problem was an error when configuring the Primary RADIUS Server, test the configuration again. 
Notesfor a similar solution on the RSA Appliance 3.0 , see Error in RADIUS log: SecurID authentication method disabled because 'sdconf.rec' file not present
Legacy Article IDa61435

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