|Applies To||RSA ACE/Agent for Windows|
Microsoft Windows NT 4.0
|Issue||Upgrade NT Agent from version 4.2 to 4.3|
Upgrade Fails from 4.2 to 4.3
|Cause||This happens if Network Authentication is not selected during the upgrade.|
|Resolution||Version 4.2 installed Network Authentication by default and the upgrade does not allow for the removal of components previously installed. If the customer attempts to upgrade without specifying a SDROOT.CRT certificate location, the upgrade will fail.|
The solution is to select Network Authentication during the upgrade and provide a SDROOT.CRT certificate.
|Legacy Article ID||1.0.155694.2229836|