000021165 - 6200 USB token not recognized by RSA Security Center

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021165
Applies ToRSA Authentication Client for FIPS 201
RSA Authenticator Utility
6200 USB Token
ZoneAlarm
Issue6200 USB token not recognized by RSA Security Center
When connecting 6200 USB token, it is not recognized
Error "returning CKR COM ERROR" shows up in P11(NTNotify).log if P11 tracing is enabled
returning CKR COM ERROR
ResolutionIn one specific case, ZoneAlarm seemed to have blocked USB access to the 6200 USB Token. Try disabling ZoneAlarm.

Get the latest eToken drivers from Aladdin's web site at http://www.aladdin.com/etoken/downloads/rte.asp
Ensure that the Microsoft service "Smart Card" is running (and set to automatic).  If this needs to be altered then a reboot will be required, it is not enough to simply start the service on a running machine for the RSA Authentication Client to be able to use it.
NotesSee solution Enabling debug / trace logging for RSA Authentication Client Enabling debug / trace logging for RSA Authentication Client
Legacy Article IDa32629

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