000014790 - Access Manager is unable to connect to Active Directory even after expired Domain Controller certificate is replaced

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000014790
Applies ToRSA Access Manager 6.0
Microsoft Windows Active Directory
IssueAccess Manager is unable to connect to Active Directory even after expired Domain Controller certificate is replaced
Customer renewed the Active Directory Domain certificate but the Domain controller is still using the expired certificate for LDAP.
Cause

If the certificate is renewed before it expires this is not an issue, but if the certificate expires there is no way to force the domain controller to use the new one without a reboot.

According to this article this is a known problem with Windows 2003

http://support.microsoft.com/kb/932834


Reboot the Domain Controller to have it use the new certificate.
Legacy Article IDa42925

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