000013322 - Windows events are being collected  however  report shows empty record

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000013322
Applies ToThe Nic Window servie needs to be restart in order for the new windows device settings to take place during the initial set up in manage windows service
IssueWindows events are being collected, however, report shows empty record
You have seen in the event viewer that windows message have being collected and thus populated to the database. However, when you go to create and display the windows account / windows level / windows summary table, it shows empty
CauseNic Windows service needs to be restart

Login to envision through remote desktop

Open windows service

Stop the following service

1. Nic Windows service

2. Nic Webserver

3. Nic Alerter

Start the service in the following order

1. Nic webserver

2. Nic Windows service

3. Nic Alerter


Legacy Article IDa42384