000017171 - '404 Error--Not Found' appears in the web browser during a Risk Based Authentication

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000017171
Applies ToRSA Authentication Manager 8.1
Web Tier
Risk Based Authentication (RBA)
Microsoft Threat Management Gateway
IssueAuthentication fails.
'404 Error--Not Found' appears in the web brwser during a Risk Based Authentication.
CauseThe relay state is set incorrectly on clicking cancel during an authentication.
Resolution

RSA has fixed this issue and customers can download RSA Authentication Manager 8.1 Patch 3 from RSA SecurCareOnline with a registered account.

For access problem and issues with RSA SecurCare Online please speak with a representative of the RSA Customer Relations Desk who can help investigate these issues. Contact numbers for RSA Customer Support are listed at URL http://www.emc.com/support/rsa/contact/phone-numbers.htm where you can speak with a representative of the RSA Customer Relations Desk during the week days, excluding public holidays and weekends.

Legacy Article IDa67692

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