000029861 - unzip: cannot find zipfile directory in on of /tmp/aveksa/packages/<filename.zip>

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000029861
Applies ToRSA Product Set: Identity Management and Governance
 
IssueThe OS binary unzip is attempting to unzip the <filename>.zip and errors that it cannot find the file even though it exists on disk.
CauseManually attempting to unzip the file results in the same error, the cause is that the zip file is corrupt and cannot be unpacked.
ResolutionThe resolution is to re-download the zip file along with the checksum verification file that is provided from RSA's SecureCare Online site.
The checksum can be validated in windows by downloading the fciv utility from Microsoft.  In Linux you can run md5sum followed by the path and filename to calculate the MD5 has value for comparison.

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