|Applies To||RSA Product Set: RSA Identity Governance & Lifecycle|
RSA Version/Condition: All
|Issue||When attempting to start or stop RSA Identity Governance and Lifecycle from the command line, the following error occurs:|
Error bash: service: command not found
The error is seen both when starting and/or stopping the RSA Identity Governance & Lifecycle application and/or database. For example, this error has been seen after executing any of the following commands:
This error has also been seen when installing RSA Identity Governance & Lifecycle at the point where the installer checks to see if NTP is running.
|Cause||The shell environment's PATH variable does not include /sbin.|
Either the PATH variable has omitted this value or the PATH is not set correctly.
This could also be a result of not passing a hyphen to the su command (- su) or the PATH variable might not be defined for the specific user executing the start/stop commands.
|Resolution||Investigate with your Linux administrator as to why your PATH variable is not set correctly.|
|Workaround||To workaround this issue temporarily:|