000030328 - Unable to add the Windows Legacy Collector service in RSA Security Analytics 10.4.0.2

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000030328
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: Windows Legacy Collector, Security Analytics UI
RSA Version/Condition: 10.4.0.2
Platform: CentOS
O/S Version: EL6
IssueWhen attempting to add the Windows Legacy Collector service to the RSA Security Analytics UI with the default credentials, the test connection fails and the service cannot be added successfully.
User-added image
CauseThe service cannot be added because of a known issue in Security Analytics 10.4.0.2 which requires the admin user (as opposed to another user with administrator privileges) to add the Windows Legacy Collector service.
This issue has been permanently resolved in Security Analytics 10.4.1.
WorkaroundIn order to add the Windows Legacy Collector service, login as the admin user and add the service normally on the Administration -> Services page.

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