|Applies To||RSA Product Set: Archer|
RSA Product/Service Type: Archer
|Issue||The following error message is displayed:|
Warning: An unexpected error occurred while calculating field values for this record. Your previously stored field values, if any, have been retained for this record. Please contact your Archer administrator for assistance.
The Archer log files that have w3wp in the file name ( e. g., w3wp.20171207 - 2.xml, where the file name is a time stamp of when the error occurred) will have the following messages around the time of the warning:
|Cause||The Archer web server is unable to communicate with the SQL server or file repository. Most likely, Windows is having a system issue like low resources and the errors/warnings are the side effects. The Windows event logs may contain additional information.|
|Resolution||A couple of options to resolve:|
Database configuration can resolve the issues as well. For SQL Server recommendations, check out the checklist at the end of the RSA Archer Performance Troubleshooting Guide: https://community.rsa.com/docs/DOC-59184.