on Jun 14, 2016Article Content
| Article Number | 000030315 |
| Applies To | RSA Product Set: Security Analytics RSA Product/Service Type: Security Analytics Warehouse (SAW), Vulnerability Risk Management (VRM), RSA Analytics Warehouse (RAW) Platform: MapR Control System (MCS), MapR User Interface (UI), MapR Webserver (3.1, 3.1.1, 4.0.0, and 4.0.1) Platform (Other): Safari Versions 7.0 and higher, Google Chrome Versions 39.0 and higher |
| Issue | When browsing the to MapR UI in certain versions of Chrome, the user is blocked with the following error message: This web page is not available ERR_SSL_VERSION_OR_CIPHER_MISMATCH |
| Cause | Recent versions of Safari and Chrome web browsers have removed support for older certificate cipher algorithms, including those used by some versions of MapR. Because of this, users of these new browser versions may lose the ability to log into MapR Control System (MCS). |
| Resolution | To resolve the issue, follow the steps provided by MapR when a browser is unable to establish a secure connection. |
| Workaround | You may receive the following error when running the fixssl script:
If this occurs, issue the following commands:
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