000031326 - Full scan results are overwritten by tracking events in RSA ECAT and

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031326
Applies ToRSA Product Set: ECAT
RSA Version/Condition:,
IssueIn ECAT or, the scan results display '0' as shown in the following screenshot.
User-added image
The expected non-zero values are displayed when a full scan completes but it gets overwritten with '0' after a while.
CauseThe issue is caused by the Tracking Events process overwriting the scan results.
This is a known issue in ECAT and
ResolutionThe issue is fixed in ECAT and
Please upgrade to one of these versions when released. The release date is yet to be finalized.
WorkaroundIf the fix is urgently required, please contact RSA Support and refer this Solution #31326.