000015466 - The RSA Authentication Manager 7.1 configUtil configure radius finalize-radius-restore CLU fails with java.lang.NoSuchMethodError

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000015466
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 3.0, 7.1
IssueWhen running the CLU configUtil configure radius finalize-radius-restore, it fails with the following error:
$ ./configUtil configure radius finalize-radius-restore
[ERROR] Could not replace SSL certificate
Exception in thread "Main Thread" java.lang.NoSuchMethodError: logRADIUSServerFailure
CauseOn an RSA SecurID Appliance 3.0 that has been upgraded to SP2, the RSA_HOME/uninstall/lib directory is not updated. This causes the finalize-radius-restore (and possibly other functions) to fail.
ResolutionOverwrite the directory with one from a full install SP2:
  1. Using SFTP, place the tar file of the directory (see below) in the /tmp folder. Change owner and group to root.
  2. Open an SSH session to the appliance
sudo su - root
cd /usr/local/RSASecurity/RSAAuthenticationManager/uninstall
tar xvf /tmp/lib.tar

  1. The configUtil command should now complete.
NotesA .tar of the directory on the SFTP server.
The finalize-radius-restore.xml file will also need to be updated. See configUtil configure radius finalize-radius-restore fails 
Legacy Article IDa49538