000017757 - Devices are not being discovered in RSA enVision

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000017757
Applies ToRSA Product Set: enVision
RSA Product/Service Type: Windows Agentless Collection, ODBC NIC Filereader, all collection mechanisms
RSA Version/Condition: 3.x, 4.0.x, 4.1.x
Platform: All Device Types
IssueDevice is configured for log collection but is not showing up under Manage Monitored Devices. Functions as designed.
No errors in configuration are present.

RDP to the assigned collector and open the collector.txt located under e:\nic\version\sitename\logs

Confirmed that the number of devices and the loaded devices is not equal or exceeds the license.

Collector Started: Wed May 14 09:14:21 2014
Release Build: VERSION=4100.0117
Database is running
Licensing Started
  EPS High Limit      = 7500
  EPS High High Limit = 7500
  Number Devices      = 1024
Licensing Finished
Configuring .....
  Process Logging Enabled to THEROCK-ES on port 600 at level 6
  UDP input port configured: 514
  Loading 34 devices
Configuration succeeded

You can also verify the amount of devices configured per collector under manage monitored devices and select Site/Node and the appropiate collector.

Legacy Article IDa65623