000029819 - Failing to Import CT-KIP Token to RSA Android 2.0.2 Devices - error "Token Import failed. Contact your administrator"

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029819
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: RSA SecurID Software Token for Android
RSA Version/Condition: 2.0.2 and earlier
IssueWhen trying to import a software token via CT-KIP to an Android phone, user sees the following error message:
Token import failed. Contact your administrator

Other non-Android devices work. The affected Android devices can successfully import tokens as .sdtid file attachments.
CauseThe site has recently blocked SSLv3 and TLS1 encrypted traffic on an F5 firewall.
ResolutionThis is an RFE to be addressed in a future release.
WorkaroundThe workaround for RSA SecurID Software Token for 2.0.2/CT-KIP is to use the CTF token deployment method, as documented in the RSA SecurID Software Token 2.2 for Android Administrator's Guide.