|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: SecurID Appliance
RSA Version/Condition: 8.1.0
|Issue||Attaching a fresh replica fails after importing RSA Authentication Manager 7.1 data file into RSA Authentication Manager 8.1 fails with the following error:|
Failed to attach replica instance.
You must redeploy this replica instance by performing the following steps:
1. Delete this replica instance. Log on to the Operations console (primary instance) and click Replication Status Report.
2. Shut down and delete the virtual appliance for this replica instance.
3. Follow the procedures in the Setup and Configuration Guide for deploying a new replica instance.
Click here to access the install_logs, and then call RSA Customer Support"
The /opt/rsa/am/server/Install_logs/config/config.sh_Appliance_configureReplica_<yearmonthdaytime>.log contains the following
|Cause||When the replica package was first created there was a name in the reverse lookup of DNS which was associated with the IP address being used for the replica. |
Even though DNS has been cleared of this name and address, using the address still fails in the replica attachment.
|Resolution||The resolution is to use a different IP address and/or name for the new replica and regenerate the package.|